Overview
As your midsize business grows, so does your need for more sophisticated and powerful communications – enabling your teams to engage in more productive and efficient ways and elevating customer engagement to more satisfying levels. You’ll want asolution that expands easily and costeffectively where and when you need it to. That offers rock-solid reliability and security. A system that allows you to deliver all that without putting your limited IT resources to the test.
Introducing Avaya IP Office™ Select.
Capabilities
Scale Bold New Heights With Select, Avaya IP Office grows with you as your business accelerates.
Support up to 2,500 users at a single location and across 150 networked sites.Give all users Avaya’s most powerfulunified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. We’ve doubled the capacity of our built-in audio conferencing bridge to 512 ports. In addition, you can record the calls for up to 500 customer service agents to help deliver the best customer engagement.
Management Made Easy
Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.
Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.
The Highest Uptime
Midsize businesses demand reliability, and IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system.
In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses; IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.
Deploying in a virtualized environment? IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.
Powerful Conferencing – Built-in
Built-in “meet-me” conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.
Integrated Collaboration
Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.
Connect While on the Go
Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.
The Productive Home Office
Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All with no end-user software to install or maintain.
Enhance Customer Service
Multichannel Contact Center capabilities with IP Office Select extend Avaya innovation in contact centers to midsize businesses, giving them the sophisticated capabilities they need in an easy-to-deploy and manage application. Enable your customers to contact you via voice, e-mail, web chat, and fax, and proactively manage the entire customer interaction lifecycle, which can translate into more satisfied customers and a more profitable business.
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